Support
Stuck on a case, found a bug or have a question about Casebook Pro? Write to us at [email protected]. We usually answer within two working days.
Frequently asked
When does a new case arrive?
Every day at midnight, in your local time. Today's case is always free, and the first three cases are open to everyone.
How do I restore my purchase?
iPhone: open the app, go to Profile and tap Restore purchases. Make sure you are signed in to the same Apple Account you used to buy.
Web browser: Pro bought on midnightcasebook.com belongs to your Midnight Casebook account. Open the web game, go to Profile and sign in with the same Apple or Google account you used at checkout; Pro unlocks automatically.
How do I cancel my subscription?
Bought on iPhone: subscriptions are managed by Apple. Open iOS Settings, tap your name, then Subscriptions, choose Casebook Pro and cancel. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
Bought on the web: payments are handled by Stripe. Open the Stripe customer portal and sign in with the email address you used at checkout; Stripe sends you a one-time login link. You can also open the web game, go to Profile and choose Manage subscription. In the portal you can cancel, change your card or download invoices. You keep Pro until the end of the period you have paid for.
How do I keep my progress on a new phone?
Sign in with Apple or Google in Profile. Your cases, streak and badges then follow your account.
How do I delete my account?
In the app, go to Profile and tap Delete account. This removes your profile, progress and photo from our servers.
Someone's profile photo is inappropriate
In Standings, open the menu next to the player and choose Report photo. Reported photos are hidden and reviewed.